In line with the current General Data Protection Regulations (GDPR) and Data Protection Act 2018 we explain how we collect and treat any information you give us. We’ve tried to keep the wording in this policy easy to read and understand. If you have any questions or concerns, please contact us at: [email protected]
About your data
What information we collect, where we store it and what we do with it.
If you contact us by email…
The email will contain your name and email address. The email message may contain other personal information, if you’ve provided it. We use this information to respond to your enquiry. We keep a copy of emails, including your name and email address, in our email platform.
If you contact us via a form on our website…
The form will send an email to us, as detailed above. We do not store a copy of the emails in our website content management system (CMS).
If you contact us through social media…
The message will contain your name and social media username. The message may contain other personal information, if you’ve provided it. We use this information to respond to your enquiry. We keep a copy of messages in the social media app.
We may process your payments by card. We do not store this payment information. We use a third party payment provider, Worldpay, who are legally responsible for your payment information. These third parties do not pass your information to us.
If you opt-in to receive information regarding promotions, offers etc...
We will ask for your name and email address, so we can personalise the communication and send it to you. We store your information in our marketing platform. You can unsubscribe at anytime using the link in each newsletter email.
NHS Test and Trace – Privacy Information
In line with the Government’s request to the hospitality sector for help managing personal data in relation to NHS contact tracing we will be collecting and storing some additional details for notification to Public Health England. This is to help highlight where local cases of exposure may have occurred, in order that both customers and staff can be efficiently advised of further action to take, to best protect their health. Data shall be retained for 21 days from the date of collection.
Who has access to your information
Our management have access to everything you’ve provided. Individual employees only have access to what they need to do their job.
We will not share your information with anyone outside of our organisation, unless required to do so by law.
How we keep your information private
Your information is stored on third-party, cloud-based services online. These services are secured by password-protection, and where available, two-factor authentication. To access your information we use computers protected by password or fingerprint recognition and mobile devices protected by passcode, fingerprint or facial recognition.
You have rights under data protection laws in relation to your personal information. These include the right to:
- request access to your personal data
- request correction to your personal data
- request removal of your personal data
- object to processing of your personal data
- withdraw consent to processing of your personal data
- complain about the way we handle your data
If you would like to action any of your legal rights, please email [email protected]
Changes to this policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.
Last reviewed on: 30th July 2020